At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us there or follow us on Twitter (@CepheidNews).

For our Regional Customer Service team located in Warsaw we are currently looking for motivated and proactive Customer Service Representative. In this role you will report directly to Regional Customer Service Manager located in Krefeld (Germany).

As our new Customer Service Representative, you will make an impact by
proactively and efficiently resolving customers issues and enquiries maintaining a high level of customer satisfaction
processing customer orders in compliance with company policies and standard operating procedures
handling a portfolio of orders for various types of customers (direct and indirect, European and Global), ensuring that they get all delivered within the delivery dates requested by the customer as well as customer returns and credit notes
supporting the commercial team by creating quotes and responding to various requests as well as maintaining pricing documentation and the ERP system
collaborating with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction
ensuring compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)
applying your continuous improvement attitude day-to-day to drive process improvements, efficiencies and drive customer satisfaction together with the rest of your team What are your background and skills:
A vocational training (commercial or equivalent) with 1-2 years of relevant work experience in a fast-paced Order Management role, preferably in the Medical Diagnostics or related industry
Minimum bachelor degree
Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook
Ability to communicate effectively in Polish and English is required. Other European languages (French, Dutch, German, Spanish, Portuguese) are a plus
High attention to details with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information
Strong focus on driving customer satisfaction
Able to operate in a fast-paced environment
Self-motivated, confident, reliable and able to plan and follow up on outstanding issues
Should be an outgoing, positive, team player
Strong sense of accountability What you can expect
Intensive onboarding and training (due to Covid – virtual)
International environment with colleagues across EMEA
Working in cross functional teams and projects
Innovative tools and products
Continuous improvement and development of your professional and personal skills
Attractive salary package

Are you our next talent?
Please send your online application (CV and cover letter with your earliest starting date and your salary expectations). We look forward to getting in touch with you and discover your motivation!