Multilingual Customer Service Associate 

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

RESPONSIBILITIES:

• Creation and regular follow up of quotes in collaboration with Sales
• Monitoring of Order income via EDI including daily workflow control and resolution of blocked orders
• Coordination of Manual Order entry with support of CSSC (Support Center India)
• Daily review and resolution of blocks and incomplete orders
• Updating of Customer Profiles & Customer Master including x-references
• Follow up on open disputes/invoices with other departments like finance & Sales to ensure best possible A/R results
• Creation of RMA’s and follow up on aged open returns
• Daily working on backlog report (open order report) to ensure best possible STR performance
• Timely escalations towards planning and Customer Service Management to avoid high cost premium freight and line stoppages
• Review of STR Performance and billings/bookings reports  
• Usage of E-commerce for drawings and minimum of technical support
• Monthly review of Customer Satisfaction results with Working on Customer Service KPI´s

REQUIREMENTS:

• Experience in an International Customer Service of min 2 years.
• PC knowledges in SAP, MS Office
• Good English language skills are required, further German or French languages skills are desirable
• Very good customer and service orientation required