German Business Support Administrator

Starting your career with us gives you the opportunity to join a leader in the medical devices industry while having the opportunity to develop the experiences you need to grow both personally and professionally. Submit your application and take the first step towards a meaningful career.

 About the role 

The primary focus is delivering high level cross-divisional and cross-country service and superior customer satisfaction to Sales & Marketing organizations. Central team within the Center of Excellence serves as a point of contact for the business, internal customers, agencies and other functions by providing coordination, execution and administrative support in the assigned functional area, in order to relieve the sales teams of administrative details and to create efficiency, process consistency and alignment across Europe always in compliance with internal policies, guidelines and procedures. The role has no or limited interactions with HCPs.

Your Responsibilities will include:

• Process Sales & Marketing Requests (IRFs) for Healthcare Professionals’ interactions, events, and activities. Keep close relation and communication with key stakeholders to provide the best possible service
• Responsible for PO (Purchase Order) and invoice handling
• Performs various administrative activities as assigned and required like: travel-and expenses coordination, scheduling, coordinating meetings/appointments, updating business-related files, routine documents creation, coordinating logistics of the marketing materials.
• Internal knowledge database maintenance
• Reference contact person for selected countries' sales & Mkt teams and local PCO (Country MedTech Orgs, Preferred Vendors and conference organizers). Involve obtain/provide information, answer queries related to established policies and procedures. Direct people to the appropriate resource.
• Support to New Service Requests, collaborate on EMEA/Central or country related projects/assignments of broader scope
• Manages various tasks at the same time to make sure agreed lead times and KPIs are met
• Takes care of the overall process flow to make sure teams in collaboration follow agreed deadlines and procedures
• Possess and develop compliance standard operating procedures to meet and comply with quality requirements, regulatory and compliance commitments.
• Provides support/guidance, training within the Team and collaborate with Business Support team members when needed.
• Develops documents and administrative procedures when needed
• Proposes and implements process enhancements

What are we looking for in you?

• Experience in a similar role in Shared Services/BPO or in the administrative department is preferred
• Fluent English and German
• Advanced level in the use of Microsoft Office (Outlook, PowerPoint, Word, Excel) & digital tools will be valued. Meeting and event, planning & organization, experience will be a plus. Confidentiality
• Highly organized (prioritize and time management), Teamwork, customer service focus, oriented to results, good communication and interpersonal skills will be considered main general skills
• Process-orientation and process improvement mindset

What we can offer to you:

• Private health care in Lux Med (VIP package)
• Multisport card
• Life insurance
• Languages courses in the office
• Well-designed & effective Trainings plans
• Possibility to grow your career in a newly created organization within an International company
• Internal events & charity actions