We're committed to bringing passion and customer focus to the business.

Kyriba is hiring a talented Support Consultant. The primary responsibility is providing support and resolving queries for low complexity functional cases focusing on Kyriba’s Cash & Liquidity, Risk, Payments, Supply Chain Finance and Bank Connectivity modules to ensure that client issues are resolved in a clear, concise and timely manner through phone, email or service portal tool.

Essential Duties And Responsibilities

• Monitor Kyriba’s platforms, to ensure that clients’ mission critical processes are completed without interruption or delays.
• Quick investigation and escalation of potential issues affecting Kyriba’s platforms and mission critical processes.
• Develop and broaden investigation techniques, product and domain knowledge to provide clear and concise resolutions to complex client enquiries.
• Respond to client queries and issues reported via telephone, e-mail or Kyriba’s client portal.
• Identify opportunities for process improvements that positively impact the customer’s experience.

Education, Experience And Technical Skills

• Bachelor (Bakalavr) in a related field.
• Effective English communications skills, both verbal and written.
• Experience in a support type role is a major plus.
• Familiarity or experience with treasury management systems, treasury operations or portfolio management a major plus.
• Experience with Salesforce, ServiceNow or similar for Case Management a plus.
• Experience working in a support type role for a software company that provides SaaS or Cloud based solution a plus.
• Experience with a wide variety of Bank Systems Protocols and messaging (eg, SWIFTNet, FTP/FTPs, EBICS, MQ Series).
• Knowledge in French, German, Spanish, Mandarin, Japanese or Portuguese, is a plu