Responsibilities  

• Resolve customer inquiries promptly & accurately, by understanding customer market & needs.   
• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.   
• Be responsible for customer financial order approval/releases, by balancing the needs of the customer with the financial realities of their liquidity.   
• Have a controllership overview of the dunning cycle/letters.   
• Build and maintain appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials.   
• Balance risk and growth objectives by providing a good link to the commercial, and actively supporting Credit/ Risk analyses and reviews.   
• Validate that reports meet risk & financial requirements.   
• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.   
• There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.   
• Accomplish all responsibilities in line with client compliance and integrity requirements.  

 What can we offer?   

• Multicultural and very diverse environment with people from over 30 countries   
• Genpact supports language courses, professional trainings, personal development.  
• Friendly working environment (Best Office Award 2015), including gym, cafeteria, hairdresser and a medical center, all conveniently located on the office campus.   
• Great career-development opportunities.   
• Opportunities to use your accounting and finance skills.  
• Opportunity for operational improvement/simplification/standardization.   
• Flexible working hours/home office.  

 Qualifications  

     Minimum qualifications  

• Very good knowledge of Italian, min C1
• Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.   
• Ability to work under pressure in a dynamic environment.   
• Microsoft Office proficiency, especially Excel.   
• Demonstrated effective cash collection skills, with detail orientation.   
• Proven financial analysis skills   
• Ability to be hardworking and to think “outside the box”.   
• Excellent proven interpersonal and teamwork skills.   
• Excellent verbal and written communication skills.   
• Capable of inventive problem solving, while remaining customer focused.   
• Cultural awareness in a diverse and international environment.   
• Thirst for learning.  

 Encouraged qualifications   

• Solid knowledge and experience of Letters of Credit & Export Payment Terms is a plus.   
• Factoring, Trade Finance knowledge and experience a plus.   
• Multilingual preferred.