Your job as an Travel Assistant - German / English

Making customers happy with great customer service and the best deals for their cruise experience is what you will be doing as an Inbound.

You are responsible for handling incoming booking inquires (sales and service) for RCCL byphone calls, emails plus a range or Back Office activities.

To be able to detect sales leads and make the final booking, but to also stimulate up-selling, cross-selling and customer loyalty is what makes this job opening challenging. Most of the time you are the first point of contact for customers calling our contact center and provide service to our guests and/or Travel Partners, exceeding their expectations during each call.

Do you have what it takes?

• You have a very good understanding of the German language (written and spoken);
• You are also proficient in English;
• You are able to work between 28 and 40 hours a week;
• You are available for a minimum of 6 months;
• You can relate to customers and you can use key sales techniques to realize sales results;
• You have excellent commercial and communicative skills;
• You need to have a Dutch social security number and work permit for this vacancy (if needed).

Work experience at a customer service/ sales department or the back-office environment of a travel agency, tour operator or airline would be a great advantage.

What do we offer?

A friendly, energetic and team-oriented environment in Almere! In addition, we offer the following:

• Salary is € 13.02 ( salary + 1 language addendum)
• for every 2nd or 3rd language also an addendum;
• Travel expenses will be reimbursed when living 10 km or more away from the office;
• You get a Conduent contract for 7 months;

Note: Working on Saturday is required on an occasional basis and scheduled on rotation.

We offer a fully paid training, which will take place from Monday to Friday during office hours for 6 weeks. Fulltime availability during the first 6 weeks is required due to training and coaching.