Customer Care Specialist

Warsaw, Poland

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Your responsibilities:

• Order management – Perform different transactions in SAP:  order booking, price & availability, billing etc.
• Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request
• Returns management and upgrades of devices
• Handle service complaints from customers and/or sales representatives
• Daily use of CRM tool (Salesforce) to register all incoming e-mails/phone calls from customers and sales reps
• Perform different analysis and maintenance of databases for customers
• Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required

Our requirements:

• Language need: Fluent German or Italian, English and Polish
• Has higher education and analytical skills (Excel)
• Has standard computer skills (including MS Office)
• IT literate and a fast learner
• Experience in customer service in medical industry and SAP/Salesforce skill will be an asset
• Has the ability to work under pressure
• Likes to work both independently and in a team
• Flexible and open minded

What we offer:

• Hybrid working mode
• Working in the international, innovative environment and highly innovative products
• Diverse culture with a focus on personal development and continuous improvement
• Well-designed & effective trainings plans
• Career opportunities like mentoring, coaching and stretch assignments, with strong international exposure
• Private health care in Lux Med (VIP package)
• Multisport card/Sport and Culture Card
• Lunch card
• Life insurance
• Languages courses
• Employee Assistance Program
• Employee Stock Purchase Plan - ESPP
• Internal events & charity actions

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.