Job Description

We are seeking new talent to join Accenture in Warsaw. As an integral member of the Collections Team, you will be managing cash receivables for Accenture Client.

The Cash Collection Team is responsible for managing and optimizing the process of collecting outstanding receivables. This team ensures timely and accurate payments from the Client, resolves invoice/accounts discrepancies, and maintains strong client relationships. All to support financial and operational efficiency. The team’s work involves strategic coordination, diligent monitoring of accounts, and effective communication. That is to mitigate potential risks and enhance cash flow.

What you will do:

• As a key player in the Collections Team, you will have the responsibility for cash receivables for Accenture Client.
• You will have an opportunity to drive continuous process improvements.
• Manage customer ledgers to collect accounts receivable through email and telephone, ensuring operational excellence.
• Focus on cash collections, debt management, and accounts reconciliation to maximize value creation.
• Handle credit refunds processing and manage blocked orders, while supporting innovation in workflow.
• Share process-related electronic documents per Customer’s requests.
• Investigate and resolve received billing/invoice-related enquiries, while seeking guidance in complex situations.
• Complete daily and ad hoc reports.
• Maintain and develop strong relationships with Clients and sales teams to enhance strategic growth.
• Ensure compliance with Client approved collections policies and procedures.

With all our roles, there is some in-person time for collaboration, learning and building relationships with Clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Qualifications

• Full-time availability (8 hours daily).
• Fluent English and Italian or Spanish  language (C1 level in both is required).
• Knowledge of Microsoft Office, especially Microsoft Excel.
• Analytical skills.
• Ability to work in a problem-solving environment.
• Excellent communication and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills. 
• Experience in customer service, collections / accounts receivable processes will be an asset.
• Ability to work from the office located in Warsaw city centre (2/3 days per week).

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

What's in it for you:

Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.

• Access continuous learning opportunities.
• Work on projects for international clients, expanding your skills set.

What we can offer:

• Hybrid mode of employment.
• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  

• Our commitment to communities means providing opportunities for growth to individuals from different backgrounds. We positively welcome applications from all parts of the society, including  people with lived experience of having refugee status, seeking asylum or supporting refugees.
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to-day life.
• Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
• Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
• Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)

What we believe:

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as a partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.