Customer Service Advisor

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call IT Support Line.

Your job would be to answer such phone calls and solve these kinds of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend.

You will troubleshoot over phone, chat or email. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up.

YOUR PROFILE

• Very good knowledge of English and French or Dutch
• Willingness to take first steps in IT
• Can-do-it and problem-solving attitude
• The ability to talk to anyone and cooperate with a team

Nice to have:

• Basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind

We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of training designed to improve your skills.

YOUR DEVELOPMENT PATH

Discover IT! You will start your career from the onboarding plan, where you’ll grab the basics. When you gain some experience, you will have a chance to reshape your career. We will teach you everything you need to discover the IT world, as there are a variety of roles that you can choose for your career with us. 

You can become:

• Incident Manager – if you can think and make decisions quickly
• Change Manager – if you are well-organized and know ITIL
• Project Manager – if you want to have mastering and developing projects
• Service Integration and Management Consultant – if you like working with clients and adjusting projects to their needs
• Junior IT Technician – if you want to work directly with IT infrastructure

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.
• Enjoy a hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to the HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to the Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and training.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.