About the job

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Responsibilities:

• Providing proactive administrative support to employees of our client via non-voice and voice channels including: cases (HR One system), mailbox, chat and phone in Dutch and English
• Human Resources Administration (collecting documents from new employees, updating data in required system, registering new employees in the different systems).
• Answering to inquiries and resolving issues of different complexity
• Guiding internal clients through access tools and knowledge management portal.
• Navigating employees in Workday system for HR processes.
• Building good relationships with the customers and stakeholders.
• Managing database of inquiries
• Assistance in training activities within the team's scope delivered internally and externally

 Qualifications:

• Excellent oral and written communication skills, language skill Dutch (C1), English the same or communicative
• Ability to resolve routine problems and questions independently.
• Ability to pay close attention to detail and use time effectively.
• Multi-tasking capabilities to manage and follow up several caseloads.
• Ability to prioritize and coordinate own workload as well as cooperate with other team members to solve issues.

• Experience in HR or Customer Service will be an asset; the same in HR system (Workday)

What we offer:

• attractive salary,
• stable job offers - employment contract,
• work in a multicultural and diverse environment with employees from over 30 countries,
• Genpact supports professional training and great career development opportunities,
• free access to our award-winning learning platform,
• benefits such as Insurance, Luxmed, Multisport, additional vacation days, biking policy.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.