About the job

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

In this role you will provide consistent and professional support to associates, across EMEA region, enquiries, and requests thru case management tools.

Responsibilities

• Actively re-direct associates to self-service options by educating them how to use direct access tools and the knowledge management portal such HRONE.
• Daily supporting employees, associates through chat, phone, email.
• Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI).
• Preparing necessary documents for employees.
• Managing the e-signature process.
• Contribute and open to new ideas and work collaboratively as a team to achieve common goal.
• Participate in onboarding activities.
• Assist with regional translations.
• To perform other duties as assigned by the Team Lead as and when required.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Analytical and problem-solving skills.
• Bachelor / Master´s degree in Human Resources or a related field will be an advantage.
• Knowledge of MS office applications: Word, Excel, Outlook.
• Proficient English (B2).
• Advanced French (C1).
• Professional background involving problem solving and dealing with internal customers.

Preferred Qualifications/ Skills

• You have more than 1,5 years of experience in working in the HR / Administration Team.
• Workday and Servicenow knowledge will be an asset.

What can we offer?

• Attractive salary.
• Stable job offer – employment contract.
• Various trainings (initiating, soft skills).
• Possibility of development.
• We offer remote work (the office is located in Wrocław).
• Benefits (Insurance, Luxmed, Multisport, additional vacation days).

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph with your CV as part of the application process. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.