About the job

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Responsibilities

• Ensure smooth delivery of goods
• Maintain and update records of shipments, including tracking numbers, delivery dates, and other relevant information
• Returns and Refusals Pickup planning, organization, coordination.
• Monitor and track shipments to ensure timely delivery
• Daily management of Carrier’s Performance (using the tools, trackers offered by the company)
• Actively conducting performance calls and quarterly calls with carriers, and preparing data before each meeting (based on PBI, Scorecard etc.)
• Bonus malus monthly preparation, validation, execution
• Data gathering, performance issue identification and resolution
• Critical metric Monitoring and Root Cause Analysis to achieve business objectives
• Efficiently manage the execution of orders during crisis management
• Reports preparations
• Reports data analyses
• SOP creation, validation, update
• POD/ e-POD consultation
• Additional costs claimed by carriers-regular validation
• Working via ERP & TMS systems like SAP, OTM, etc.

Qualifications we seek in you!

• Experience in logistics would be an asset
• Advanced MS Excel skills
• French B2/C1 - spoken and written
• English B2/C1- spoken and written
• Fluency in Polish will be an advantage
• Strong analytical and technical skills required
• Customer Service related experience
• Good interpersonal skills: communication, influencing
• Strong analytical skills required
• Creativity, passion and engagement
• Team-working oriented
• Customer service mindset
• Operational computer skills (MS Office)

What can we offer? 

• Attractive salary
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.