About the job

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Responsibilities:

• Responsible for the operational tasks of Logistic Claims processes
• Solving claims tickets accurately and efficiently to achieve the fixed service level target 
• Deliver different order to cash processes KPI’s 
• Cooperate with local Customer Service organizations, warehousing, distribution and transportation 
• Ensure Logistic Claims processes are done in compliance with related financial controls
• Implement improvements to current processes 
• Involvement in projects related to Logistic Claims area
• Ensure efficient customer service processes 

Qualifications:

• High School Degree 
• Advanced level of Italian
• Conversational level of English
• Customer Care experience is a plus but we do not require it 
• Team Alignment (team player; supports and respects others)]
• Hybrid work from Krakow
• Good communication skills, ability to cooperate with external and internal customers
• Knowledge of MS Office

What can we offer?

• Attractive salary
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, 

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.