About the job

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

In this role, you should be able to use Italian & English language skills and contact customers via email & phone for assigned portfolios to recover their overdue invoices, perform account reconciliation, and help raise disputes.

Responsibilities:

• Day-to-day customer contact by phone and mail, including chasing for customer payment as determined by work queue and keeping customer accounts within your portfolio accurate, clean, and up to date,
• Acting proactively to reduce the risk of potential bad debts,
• Negotiating payment plans to resolve outstanding balances,
• Preparing reports on the status of delinquent accounts and progress in collections,
• Collaborating with internal teams to resolve discrepancies and disputes related to invoices and payments,
• Recommending legal actions or write-offs when necessary for non-recoverable debts,
• Building and maintaining positive relationships with the customers and stakeholders in line with the company’s values,
• Building strong collaborative relationships with all stakeholders across the region,
• Taking an active part in projects related to improvements or process changes.

Requirements:

• Proven experience as a Collection Specialist or similar role in debt recovery,
• Command of French, Italian or Spanish language, spoken and written (C1 level) and English (B2),
• Strong Communication and negotiation skills,
• Ability to manage multiple tasks and prioritize effectively,
• Proficiency in Microsoft Office,
• Attention to detail and strong problem-solving abilities.

We offer:

• Attractive salary,
• Stable job offers - employment contract,
• Work in a multicultural and diverse environment with employees from over 30 countries,
• Genpact supports professional training and great career development opportunities,
• Free access to our award-winning learning platform,
• Benefits such as Insurance, medical care, and additional vacation days.

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.