Customer Support Advisor

Szczecin, Poland

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Ready for your next challenge? Willing to deliver excellent results? Take the opportunity to become part of Concentrix, where the Customer Experience is a passion. You will find here an exceptional work environment, where you will have endless opportunities for learning and professional growth.

So why not join us?

Role: As a Customer Service Advisor, you will be the first point of contact for the customer, responding to the various incoming requests, solving the emerging issues and you will be responsible for the following:

• Provide assistance via telephone, e-mail, chat and social media regarding the platform
• Listen carefully and understand customer needs
• Building a good relationship with the customer
• Participate in activities and meetings to improve service quality and customer satisfaction

The main skills we are looking for are:

• C1 language skills level for Dutch, Italian, French or Hungarian and B1/B2 language skills level for English
• Good use of PC and online browsing
• Customer orientation and attention to detail
• High problem-solving capacity
• Excellent communication skills
• Previous experience in customer service will be considered a plus

And here is what we offer in return:

• Indefinite Employment Contract
• Very attractive salary
• Performance bonuses and rewards
• Training and development programs
• Medical services
• Private medical care
• Group insurance program, sports and leisure program
• Possibility of choosing from 3 best designed Relocation packages  
• A very dynamic and international work environment with plenty of career opportunities
• Social activities, events and celebrations
• Multinational environment
• Hot drinks

Company description:

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more!