French Technical Support Specialist - L1 Agent 

Szczecin, Poland

Job Description

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

Responsibilities:

• Provide technical assistance via telephone, e-mail, chat.
• Diagnosing and resolving accepted requests.
• Ensuring high quality of customer service.
• Identify emerging technical issues, collaborating with Level 2 support. 

The main skills we are looking for are:

• B2/C1 language skills level for French and B2 language skills level for English.
• Good use of PC and basic knowledge of networking technologies.
• Customer orientation and attention to detail.
• High problem-solving capacity.
• Excellent communication skills.
• Previous experience in customer service will be considered a plus.

And here is what we offer in return:

• Employment Contract.
• Working time: 9am -18am | Mon – Fri. one week in a month from 14 pm to 22pm.
• Full-time employment.
• Medical services.
• Private medical care.
• Group insurance program, sports and leisure program.

We do things differently. More than 400 enthusiastic employees from over 12 countries work in our Szczecin office every day to offer our Clients the best product and service. If you’re looking for a chance to participate and contribute your ideas, this is the right place for you. We are planning on doing something big and are looking for motivated and creative people to tackle things.

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their business. With a founders mentality and a 'team-first attitude' our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful in doing what they love.