Bilingual Customer Service Specialist

Warszawa

If you know how to shape customer experience by handling questions and concerns with passion, professionalism, and kindness this offer is for you!

Your responsibilities:

• Answering customer requests or inquiries in Ukrainian and Russian languages,
• Comprehensive customer service in the field of solving problems related to the financial area,
• Providing customers via phone or chat with innovative solutions to meet their needs,
• Delivering first-class customer experience,
• Creating a positive impression of the support team.

Our requirements:

• Excellent Ukrainian and Russian written and spoken language skills (C1/C2/Native)-both mandatory,
• Good command of English- min. B2 level,
• Availability to cooperation full-time,
• Empathy, active listening, and time management skills.

What we offer:

• Civil contract with salary 32 PLN gross/h,
• Benefits such as private medical care, sports card, language courses,
• Referral program, to earn extra bonuses: 500-2000 PLN,
• Multicultural environment and mixed-aged teams,
• Many opportunities to grow and be promoted within the company,
• Weekends free (we work from Monday to Friday between 8:00-17:00; 8-hour shifts)