Technical Customer Support Representative 

Poznan, Poland

As a Technical Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 8 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will

• Provide best-in-class customer service and problem resolution to customer queries
• Resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution
• Initiate, manage, answer, and solve customers’ queries
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly at first contact
• Assist all customer queries by offering precise explanations, concise, complete, and within the agreed terms

What will make you successful for the role:

• A C1 level of Czech, Slovak, Greek, Finnish, Danish, Norwegian, Dutch or Swedish
•  (both written & spoken)
• A B2 level of English (both written & spoken)
• Proficiency with Microsoft Office applications, especially in Excel
• Standard Operating system understanding and Office tools knowledge
• Web-based applications and database operating acquaintance and skills
• Technical understanding

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers
• Social Fund (Christmas Bonus, Holiday Allowance, etc.)
• Employee Recognition Program
• The opportunity to work in a multicultural environment
• The opportunity to work from home – remote work
• Private medical insurance
• Access to Multisport card
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.