Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For our campaigns we are looking for positive and enthusiastic Hebrew Speaking Customer Care Associate.

The role:

• Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer telephone, email or chat contacts
• Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators
• Working independently to find information to exceed customers’ expectations and educate them on how to self-serve on the client’s website and mobile app
• Navigating multiple systems simultaneously in order to update e-records promptly and accurately
• Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base
• Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure

The candidate:

•  Has very good level of Hebrew language - at least level C1
• Has good command of both spoken and written English C1
• Has experience in a contact center or customer facing role is beneficial
• Is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
• Can adapt quickly to changes in products, process and technology
• Has proven track record of excellent attendance and time-keeping
• Has excellent MS Office Professional skills

We offer

• Competitive remuneration scheme
• Social package including: additional healthcare insurance, gift vouchers, sport card discount, social team activities
• Working schedule: Monday - Sunday 24/7 support - flexible working schedule;
• To join a young and dynamic team in multinational environment
• Opportunities for long-term professional career
• Entitlement to company internal training and development accordingly global standards
• Friendly and accessible office location
• Full time employment (open for part-time options)