Your tasks

• Ensure efficient remote diagnosis, timely qualification and resolution of complex hardware and system issues
• Update regularly technical knowledge according to business needs and participate in process, quality improvement and projects
• Handle ticket queue and group mailbox and perform and prioritize administrative requests according to contractual service guarantees
• Cooperate with other teams to provide additional instructions for repairs and qualify spare parts to solve all reported issues

Your skills

• Fluent German
• Good, conversational knowledge of English
• Previous IT experience
• Deep knowledge of some more specific topics such as AD, accounts, etc.
• Ability to work independently
• Ability to prioritize effectively
• Candidates with “craftsman” experience in the hardware or industrial field are also welcome

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.