Sales Team Manager

Gdansk

Description and Requirements

Do you understand the intricacies of business operations, call center KPIs, and employee motivation? Are these more than just buzzwords to you? If so, we have the perfect opportunity!

Key responsibilities:

• Provide mentorship, guidance, and development support to your team
• Lead the team through an exciting transition, building skills in sales, problem-solving, critical thinking, and technical expertise
• Set team goals and work collaboratively on strategies to drive results
• Identify actionable insights, suggest recommendations, and communicate effectively to influence team strategies
• Oversee daily operations, ensuring consistent quality and productivity across all channels to maximize value for advertisers
• Ensure performance meets the required service level metrics
• Adapt swiftly to changes in workflows, procedures, and product features

What we expect:

• 3+ years of experience in customer service, ideally in sales or technical areas
• Fluency in Russian, German, Hungarian, Czech and strong proficiency in English (both written and spoken)
• Ability to identify training needs and contribute to program development
• Strong organizational skills with exceptional attention to detail
• Proven experience in team management within a call center environment
• Ability to multitask and prioritize effectively
• Ready to join us? Apply now!

What we offer:

• Collaboration with leading business partners
• The opportunity to develop and co-create an exciting new project
• Access to internal training and professional development opportunities
• Clear career growth within an international company
• A modern workspace in the prestigious Olivia Business Center
• Complimentary fruit, beverages, and private medical care
• Access to MultiSport, Multilife, and Multi Cafeteria programs
• Allowance for the purchase of glasses

About TELUS Digital:

We are a global leader in digital customer experience, designing and delivering next-gen solutions for world-renowned brands. This is your chance to join a dynamic team and work on cutting-edge marketing trends with a strong foundation for career growth.

Your Career Opportunity:

Begin as a top performer, and with our support and ongoing training, build a successful career path that could take you to management-level positions.

Additional Job Description 

Business operations, Call Center KPIs and employee motivation are not only empty phrases for you, but you know exactly what stands behind them? We have the perfect job for you!

EEO Statement 

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.