Your responsibilities:

• taking care of administration around ING colleagues that join, leave or change jobs,
• maintaining employee data,
• creating contracts,
• handling employee inquiries and cooperation with Managers,
• maintaining the knowledge base for employees, managers and other HR,
• training new team members,
• assisting in policies, procedures or systems implementation.

We are looking for you, if you have:

• at least 3 years of working in a Shared Services environment, preferably with HC data management processes (maintenance of the employee’s life cycle),
• very good written and verbal communication skills in German (B2+/C1),
• experience in HR technology & processes with strong focus on data management,
• experience in cooperation and building the positive relationships with external/internal business partners,
• experience in monitoring & supporting less experienced staff members,
• experience in planning & coordinating the team activities based on the workflow,
• experience in transition activities: preparation/review of the documentation, process & tools setup,
• experience in building structures and driving the execution,
• excellent communication skills, readiness to learn and collaborate,
• strong people & client orientation,
• accurate, structured and strong attention to detail,
• ability to work in an international and multicultural environment,
• Bachelor/Master degree (or equivalent).

You'll get extra points for:

• expertise in agile, operational management, quality management and risk,
• curious to continuously improve in an agile way,
• experience in working with Workday, ServiceNow,
• knowledge of German legal rules & regulations: labor law/employment,
• proficient in the use of Microsoft Office,
• ambition to be part of setting up ING’s global shared People Services Centre,
• expertise of quality management and risk,
• problem solving & decision making.

Information about the squad:

Contact Center Team is a first line support team for solving ING Employees from ING DiBA, experienced in such areas as e.g. hire, separation, job change, payroll, absences and general employee data management. We work with several frameworks, such as quality, escalations, improvements or SME's.

Our team members have huge autonomy that stimulates motivation and creativity what allows us to adapt to the changing requirements of business partners. Each employee has unique specialization(s), in which can upskill and get high expertise. We focus on team work and the best possible employee experience which we deliver on daily basis, during holistic employee lifecycle (from hire to retire).