The Order Management Coordinator is a single point contact for internal and external customer. This person would be responsible for order processing from the order entry till the final shipment.

Responsibilities:

• Monitors and logs the actual issues with the order processing if any. Keeps the customer updated in terms of current order statuses.
• Will be responsible for checking and verifying the correctness of data in SAP system
• Will be responsible for communicate effectively with internal and external customers by phone/ mail and provide information about the orders. Seeks assistance from colleagues for the resolution of more complex customer service queries and complaints. Use databases to retrieve and enter data.
• Assists with the routine day to day communication between the organization, suppliers and customers.
• Assists in all the logistic activities, enabled shipment to the final client f. ex. by providing proper documentation
• Will work in both small & big teams by splitting the duties as well as sharing the knowledge and write instructions

Requirments:

• SAP Skills is a preferred requirement
• Ability to prioritize own workload and good time management
• Communication skills, both written & verbal, incl. active listening and empathy
• Team player with commitment to cross-train and support colleagues
• Accuracy in capturing and recording mandatory information
• Ability to problem resolve & solve issues through to completion.
• Customer service and logistics skills
• Writing of procedures and/or instructions
• Correct use of escalation as per agreed processes
• Active participation in improvement process
• English and German languages

Extensive Benefit Package:

• Fun at work:Various company events for employees and their families.
• Comfort:Attractive locations in Łódź, Katowice and Warsaw.
• Medical: Private medical care.