Your future role

• Delivering high-quality standard customer service;
• Remote support for Deloitte’s employees regarding technical issues;
• Contact with clients via incoming phone calls, self-service tickets and chats
• Analysis and solving of the most common enquiries using step-by-step solutions provided to you;
• Cooperation with IT specialist team to deal with more complex issues;
• Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;
• Grow and develop yourself – through the creation of individual developmental plans and with the support of peers;
• Take ownership and manage problems to their successful resolutions.

Who we are looking for

French speakers-we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can-do attitude. Join us if you have:

• Previous Customer Service experience;
• Good command of MS Office; 
• Excellent communication skills;
• Attention to detail and team-working skills;
• Interest into Technology;
• Excellent French, German, Spanish or Italian verbal and written communication skills - minimum C1 level;
• Very good English verbal and written communication skills - minimum B2 level;
• Ability to work shifts (7-20).

Any specific education is not required – each application will be evaluated individually;

What we offer

• Stable job in a multinational company based on an employment contract;
• Working in a flexible hybrid model - partially from home and the office;
• Additional 2 paid days off and 2 days for charity activities;
• Private medical care program, life, and travel insurance;
• Access to various forms of recreational and social activities (MyBenefit, Multisport, bike rental, sports teams);
• Onboarding plan from the first day of work and the Buddy Program - support from a dedicated coworker;
• Friendly organizational culture (integration events, well-being and diversity & inclusion programs);
• Wide development opportunities (individual career path, training in soft and technical skills, access to modern training platforms, including Udemy for Business, LinkedIn Learning).