Your responsibilities

• Establish and maintain positive working relationships with customers, co-packers, and all internal departments - act as the customer's central contact within the individual portfolio assigned to you
• Provide accurate and timely communication including written correspondence, telephone, and electronic exchange to all internal and external customers
• Manage and take ownership of all incoming queries of your customers
• Build extensive knowledge of the product portfolio
• Guarantee quality services, you have ample knowledge of the customer's activities and you are permanently building a good understanding and relationship with your customer
• Daily, complete a high volume of incoming orders into the SAP system accurately and promptly
• Follow orders through the system from the time of order entry through invoicing
• Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction
• Negotiate with Planning and Distribution teams for product availability and expedite shipments and coordinate backorders
• Validate customer pricing, and alert the team of necessary contract modifications
• Take responsibility for errors and initiate actions to prevent reoccurrence
• Register and follow up on customer and product complaints regarding services, billing, and issues resulting in the appropriate resolution and corrective action for both the customer and Barry Callebaut.
• Utilize all available data sources to implement the most efficient and cost-effective logistical process for delivery of product to external customers
• Take full ownership of your service to customers, customer oriented at all times

Our requirements

• Bachelor's degree or equivalent work experience
• At least 5 years in a Customer Service role
• Fluent in English and Dutch, German & French
• Manufacturing industry or B2B experience strongly preferred
• At least 5 years of SAP experience preferred
• Salesforce knowledge is an asset
• Strong communication skills and the ability to interface with various levels of management
• Strong analytical and problem solving skills with high attention to detail
• Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment

What we offer

• Employment on a regular basis in the sweetest company in the world.
• Annual bonus based on your work results.
• Lunch card to be used for groceries and restaurants.
• Private medical care in Lux Med (basic package fully financed by BC).
• Fit Profit sports card co-financed by BC.
• PPE: we care about your future, and we save money for your retirement.
• Cafeteria Program as a part of Social Fund.
• Group life insurance.
• Hybrid working model: min. 8 days in the office a month.
• As part of our work-life balance culture, we can start work between 7 am and 10 am.

• Free consultation with a lawyer once a quarter.
• Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC's Birthday, and many other occasions during the year.
• And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
• Daily delivery of fresh fruits and veggies to the office.
• You can purchase our sweet products with a special discount.
• Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
• Sports @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
• We like to party as much as we like chocolate! We have integration budgets we can use for team events.
• Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.