Your responsibilities

• Tier 1 Support.
• Omni-channel agent - assist customers with phone/email/chats inquiries related to customer orders, product information and company policies etc.
• Provide customers with complete and accurate resolutions to problems.
• Handle complaints.
• Clarify to the customers the company policies such as returns and exchanges.
• Perform order management functions: Work with various platforms to track, maintain orders, returns and credits.
• Proactively involved in maintaining up-to-date procedure documentations.
• Excellent interpersonal, written, and oral communication skills.
• Escalate issues in a structured way to CS management.

Our requirements

• Excellent knowledge of Dutch, German, Italian or French and English, both written and spoken (at least level B2).
• Education: at least high school diploma (bachelor's degree would be beneficial).
• Computer skills: Microsoft office.
• Ability to stay calm under pressure and handle multiple tasks.
• Excellent interpersonal, written, and oral communication skills.
• Excellent judgment, reasoning, and problem-solving skills.

What we offer

• Competitive salary
• Additional health insurance (incl. dental care)
• Group insurance
• Wellbeing platform
• Career development opportunities

• Extensive training programs
• Access to top notch technologies and best practices
• Excellent working environment
• Company events