As a Customer Support Advisor, you will:  

• Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers’ inquiries and/or attending to potential requests.
• Resolve product or service problems by clarifying the customer's complaints.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Give real-time, accurate information that empowers the customer to make decisions.
• Listen to the customer's unique situation and acknowledge their needs.
• Go beyond the customer's service expectations so they will remember and share their great experience.

 We’ll be a great match if you:  

• Are native (or near-native) in Dutch, Greek, German, Czech or French (C2)
• English fluency (B2)
• Possess excellent writing and verbal communication skills
• Have outstanding active listening skills
• The ability to identify customers' needs and propose fast solutions
• Treat all data and personal information with the utmost confidentiality
• Are proactive, self-motivated, and a great team player  

 What we offer  

• Competitive wages (14 monthly payments per year)
• Meal allowance paid in voucher card (net)
• Performance bonus
• Private Health insurance with a dental plan
• Free and continuous training all year long to improve your technical & soft skills
• Opportunity to increase your salary with a strong Bring a Friend Program
• Opportunities for career advancement into management positions
• Relocation package - shared accommodation and flight reimbursement
• New and modern offices in Parque das Nações, Lisbon, Portugal.
• Signing Bonus

Life at our company

• Work with adventurous people from over 15 nationalities
• Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world.