Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 100 different nationalities. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities. Our offices are located in the heart of Barcelona in the @22 district very close to the beach, public transport, the Glories shopping mall & restaurants.

Contact Management:

- Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers.

- Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system.

- Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates.

-Update tickets in accordance with proper logging procedures.

- Ensure correct presentation of the client's corporate and brand images in all interactions.

Knowledge Management:

- Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service.

- Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within WEBHELP guidelines.

- Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures.

We offer

-Full-time and long-term contract

-Salary: €16.732,21 euros gross/year + up to €3600 euros gross/year in bonus

-Schedule: Monday-Friday, from 09:00 to 18:00

-Internal Development Program

Requirements

-Danish, Swedish, Finnish, Norwegian, German, Dutch, Italian, French, Spanish &/or other advertised native level speaker

-Fluent/Advanced English (B2)

-Self motivated

-Team player

-Active listening skills

-Supportive person

-Outgoing and open minded