New Balance has a history of 110 years of enduring performance and is still running strong today. Part of what makes New Balance so unique is our commitment to making products that not only provide performance, but also superior fit and comfort. The same attention that is placed on our athletic shoes and apparel is also placed on our associates. New Balance thrives because of the passion and dedication of the people we hire. We rely on our associates to match our enthusiasm for the business and to help drive consumers to move further, faster and more frequently. We seek associates who are always on the move. Associates who push themselves forward and are motivated to move New Balance forward. Ask yourself: Are you ready to move the world?

To provide effective support to the supply chain function

MAJOR ACCOUNTABILITIES:

• Respond to customer service enquiries in a proactive and timely manner
• Liaise with freight company’s on shipment/delivery queries
• Ensure all freight booking have been made in liaison with 3rd Party DC
• Work with Supply Chain team to ensure any intercompany goods are moved between warehouses in a timely manner
• Providing cover for other members of the Logistics Team
• Publish monthly reports for the Logistics Manager that measures the freight company’s performance against KPIs.
• Provide a monthly failure report to Logistics Manager, highlighting all issues encountered during that month and what solutions were taken to resolve the issue both in the short term and in the long-term.
• To ensure returns are receipted on the system within a timely manner so that customers can receive credit notes within 10 working days of the return arriving back at the warehouse.
• Ensure all agreed returns are expedited.
• Monitor the outstanding returns report and ensure that any exceptions are resolved within 10 working days, escalating the issue to Customer Service Manager, Warehouse Supervisor or Logistics Manager where appropriate.

REQUIREMENTS FOR SUCCESS:

• French speaking is essential
• German speaking is desirable
• Advanced Microsoft Excel and Word skills.
• Well-developed sense of personal responsibility.
• Self-motivated, with the ability to work as part of a team and alone.
• Strong organisational skills with the ability to prioritise long and short-term objectives.
• Diplomatic and able to negotiate solutions calmly and effectively.
• Highly numerate with the ability to carry out detailed data analysis as required.
• Excellent analytical and problem-solving skills
• Shows attention to detail, accuracy and timing
• Positive approach
• Customer focused
• Team Player
• Ability and willingness to travel within Europe on occasion
• Interested in a career in Logistics