Excellent opportunity has arisen to join our internationally successful brand as an English & German speaking Online Customer Service Representative. The role provides Online Customer Service Support by managing customer calls and e-mails via Zen Desk and Live chat and dealing with enquiries in a positive and efficient manner. Implements corrective action as needed to ensure an excellent standard of service and a high level of customer satisfaction is maintained.

Customer Service

Managing customer Calls & e-mails and responding within a 12 hour window Manage the daily logs of customer enquiries & voice messages Manage Live Chat Update customers on forthcoming deliveries where requested items are not currently available

Order Administration

Ensure all orders are being despatched in a timely manner Liaise with carriers to ensure all orders are delivered as per customer expectation

Returns Handling

Manage customer enquiries regarding returns Ensure all procedures are maintained

Required Education, Skills and Qualifications

Deliver best practice within Customer Service Knowledgeable with Magento and Sage Pay Good communications Skills Have an interest in helping others Enjoy working as part of a team Well presented, polite and tactful Can handle complaints in a calm manner Good IT skills Good numeracy and vocabulary skills Fluent in English & German

The hours will be 7.5 hours per day, 3 days a week (Mon-Wed) but hours may change depending on needs of the business.