Job Description:

As the Risk Analyst, you will join a team of dedicated fraud experts who play a pivotal role in fighting fraud and helping our customers succeed. You are responsible for manual reviews of online transactions, providing fraud insights, and supporting queue optimisations. You will make a big impact to advance the payment risk decisioning to the next level.

The right candidate will be a fraud fighter with a great attitude, willingness to perform, and ability to get things done.
Responsibilities:

• Review, analyse and make fast accurate decisions
• Clearly and thoroughly document findings
• Identify and communicate fraud trends and patterns
• Maintain acceptable levels of case volume, fraud loss rates and customer satisfaction
• Help improve manual review accuracy and efficiency
• Conduct trainings or QA audits of junior agents
• Support Risk Operations process and tool improvements
• Communicate with internal/external stakeholders

Requirements:

• 2+ years experience in e-commerce, payments or risk-related industry
• Fluent both verbally and written in German and English
• Exceptional ability to make decisions with limited and conflicting information
• Experienced in the use of 3rd party investigation tools
• Strong critical thinking skills with advanced judgment capability
• Solid knowledge of Card Not Present (CNP) environment
• Ability to manage multiple assignments while working independently
• Rotating shift pattern: 10:00 - 18:00 / 12:00 - 20:00
• Flexibility to work weekends and holidays
• Strong communication skills with internal and external stakeholders