Job Description

We are always on the lookout for creative, entrepreneurial spirits who share our passion for what they do. 

If you are ready for a challenge, are fluent in written and spoken German alongside English, full of new ideas and ready to play a role in our ongoing success, then we want to hear from you!

As well as being great team players and living and breathing the Ubisoft brand you will also:

• Consistently provide solutions to our German and English players and deliver an exceptional customer experience with every interaction.
• Support both German and English player contacts using webmail & chat, and potentially forums and social media in coordination with Team Leads.
• Act with autonomy and creativity to delight and astound players with knowledge and passion for our products.
• Look for opportunities to improve the player experience by sharing consumer feedback and recommendations to internal Production & Business teams.

Responsibilities:

• Monitor allocated territory queues to ensure SLA’s are met.
• Proficient in troubleshooting technical issues.
• Develop a deep knowledge of Ubisoft products and process.
• Provide first contact resolution of player issues
• Take personal ownership of customer requests & provide exceptional player experience as measured through player surveys and internal SLAs.
• Support your team leads, new projects and the wider business as and when required.
• Show flexibility to work shifts as needed with an understanding for the demands of the business and our consumers.

Qualifications

You are a skilled professional and expert in the following:

• Fluent English & German
• Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer support environment
• Excellent spelling and grammar
• Experience of Customer Support ticketing tools, knowledge of Salesforce is a plus
• Great understanding of social media activity and its impact with customers - a knowledge in using Sprinklr would be desirable
• Proven people skills & strong team player
• Strong communication skills with the ability to work in a complex organisational structure.
• Good organisation and logical thinker
• Strong interest and passion for video-games
• Quick thinker – work proactively