If you have a natural interest and passion for sports and outdoor activities this is the job for you. We are interested in people with a free and sports oriented spirit with a strong and professional customer service mindset. All applicants should possess an interest in providing excellent customer service, an optimistic mind-set, and the ability to work in a team atmosphere.

Responsibilities

Contact Management:

• - Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers.
• - Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system.
• - Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates.
• -Update tickets in accordance with proper logging procedures.
• - Ensure correct presentation of the client's corporate and brand images in all interactions.

Knowledge Management:

• - Attend all training sessions to gain expert knowledge and understanding of all products and procedures relevant to the service.
• - Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within WEBHELP guidelines.
• - Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures.

We offer

• -Full-time and long-term contract
• -Salary: 16.732,21 euros gross/year + up to 3600 euros gross/year in bonus
• -Schedule: Monday-Friday, from 09:00 to 18:00
• -Internal Development Program

Requirements

• -French native level speaker
• -Fluent in English
• -Self motivated
• -Team player
• -Active listening skills
• -Supportive person
• -Outgoing and open minded