If you love helping people and enjoy making them feel special, this might be just what you are looking for. This role would be suitable for those interested in going the extra mile for the customer.

The brand you will work for is a well-known hot beverage company with products on a global level. You have probably enjoyed at least one of them.Your role:

• As a Customer Service Advisor, you will be the first point of contact with clients through email, social media channels and on the phone. You will provide them with solutions and advice for all their inquiries.
• You may handle short translations, review the webpage to find any errors and improve templates to answer clients.
• You will help customers with their online orders and ensure they have an excellent customer service experience.

Hours and Benefits:

• - Full-time position
• - Monday-Thursday 09h-18h Friday 09h-17h. Rotative Saturdays 09-18.
• - Permanent contract
• - Salary: 16.732,21 Euros gross/year + up to 1.500 Euros gross/year in bonus
• - Signing bonus (1.000 euros)
• - Relocation package (up to 1.000 euros)
• - Ongoing training
• - Free fruit and coffee/tea
• - Annual summer and Christmas events
• - A large variety of company discounts with our partners
• - Free activities
• - Friends referral bonuses starting at 300 euros
• - Possibility to grow within the company

Requirements:

• - Native/High level speaker of German
• - Fluent in English
• - You enjoy working both on an individual level and in teams
• - You love helping people and enjoy making them feel special
• - You are a great problem solver
• - You can handle stressful situations
• - You are a fast learner
• - You have basic technical skills and knowledge
• - You have excellent communication skills and are people oriented
• - If you enjoy hot drinks, it is a plus