Dow Jones is looking for a Content Operations Specialist to join our Content team responsible for onboarding, ingesting and managing content within Factiva[1] products and services. The group ensures accurate delivery of content and distribution/sharing of information about our content to customers, publishers and B2B colleagues.

As a Content Operations Specialist, you will ensure a smooth passage of content from publishers to Factiva products according to established standards of timeliness and completeness. You will work closely with our colleagues in Content, Content Licensing, Custom Research, Technology and Customer Service teams to onboard and manage our content sets and provide the required support to Factiva customers.

You will report to the Content Operations Manager APAC

You Will

• Help onboard new sources and maintain the accuracy of the Factiva source details in the Content Database (CDB), a repository of information about all Factiva sources.
• Monitor content arrival to ensure that sources are available on Factiva products per expected timeliness and completeness criteria
• Ensure content is displayed correctly and address data format or delivery issues
• Develop and maintain good relationships with our content publishers
• Process editorial amendment requests (deletions and corrections of articles), as instructed by the relevant content publishers or our Legal team
• Support Customer Service by answering content-related questions from internal and external customers
• Handle multiple high priority tasks and work in collaboration with internal and external partners to ensure task completion

You Have

• Fluency in English and Korean
• Excellent decision-making and problem-solving skills
• A reliable and responsible attitude
• A flexible approach to the work environment; working independently as well as in a team
• An openness to different views and opinions and an appreciation for team diversity

Preferred

• Familiarity with/basic understanding of data formats such as XML, HTML, NewsML
• Basic knowledge of Korean character-sets (encoding) such as Korean EUC-KR
• The successful candidate must be willing to participate in a schedule that requires working on Bank Holidays on a rotational basis.

Our Benefits

• Comprehensive Insurance Plans
• Retirement Plans
• Employee Referral Program
• Subscription Discounts
• Fitness Reimbursement Program
• Paid Time Off
• Region Specific Benefits, as applicable