The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for day-to-day execution of specific TTS Client Operations functions to support our client base, internal partners & stakeholders in an efficient and timely manner to ensure cohesive execution. The overall objective is to act as a subject matter expert with all types of payments monitoring/ processing and handling clients' and other banks' queries.

Responsibilities:

• Work closely with vendor teams to ensure that co-owned processes are executed accurately and any errors are reviewed and analysed
• Complete regular reconciliation reviews to ensure that task have been completed correctly and accurately
• Work in partnership with Service team to ensure that any operational issues are investigated and led to a full resolution
• Support ad-hoc requests from Service team to review operational process inefficiencies, client raised queries and concerns
• Lead and deliver client and internal projects, ensuring attendance on project and client facing calls
• Develop and maintain process documentation materials
• Proactively inform customer about operational problems (system failures, market issues) and provide regular updates to resolution of issue
• Support client and service team requests and needs in an efficient, effective and professional manner and handle exceptional requests.
• A thorough understanding of the client’s business and unique solution is necessary to simplify the client experience by taking cross-regional and cross-functional ownership thus ensuring a timely and satisfactory client experience at all times.

Qualifications:

• Very good knowledge of English and Italian
• Knowledge of banking operations will be an advantage
• Good knowledge of Microsoft Office
• Strong investigative and analytical skills
• Excellent communication and interpersonal skills
• Commitment to the deliver high quality service to corporate clients
• Ability to liaise with demanding clients
• Ability to work independently within a team environment
• Perfect organization skills, ability of problem solving, make accurate and quick decision, managing multitasks

We offer:

• Opportunity to work in an international and diverse environment
• Exposure to a wide range of internal stakeholders as well as senior management
• Private healthcare
• Group insurance
• Private pension scheme