Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

We are looking for Process Lead to join our CTK (Centralized Timekeeping) team, they:

• Should be able to deep dive, research & provide an analysis for escalations
• Analyze Accuracy issues & trends and provide short & long term solutions
• Partner with the Quality team on fixing process gaps and support in preparation of COEs (detailed root cause documents in an Amazon format)
• Partner with Program & Project teams in all transitions for CTK from Day 1 and call out gaps in processes & project documents and build strong processes from the start.
• Conduct refresher training, educate, and mentor internal team members on tools and resources for adoption.
• Work closely with HR business partners, CTK operations teams, Quality team, Project Managers and Technical teams to resolve issues that require collaboration across multiple teams and expert-level process knowledge
• Improve efficiency and effectiveness of existing processes by looking for improvement opportunities and streamlining CTK processes
• Collaborate with operations leaders, other Employee Services teams, project managers & tech teams to drive process improvement projects to enhance the operational efficiency of the team
• Identify customer-impacting issues proactively, identify root cause / problem statements and implement solutions to improve customer experience
• Lead on critical ES Tech / People Tech projects to help develop scalable automation solutions.
• Support the team by preparing weekly & monthly reports. Provide detailed analysis of volume, SLA, FCR, TTR trend on a weekly basis. This role will also maintain trackers that are vital for the day to day operations of the team.

BASIC QUALIFICATIONS

• Subject matter expertise in time & attendance - Minimum experience of 1 year
• Fluency in German (CEFR C1)
• Expert-level experience working with MS Word and MS Excel
• Experience with PeopleSoft / Kronos systems
• Experience in working with tech teams on tech enhancement projects

PREFERRED QUALIFICATIONS

• 3+ Yrs. of Amazon experience along with 1 - 2 years of experience in CTK
• Knowledge of the organization's interdepartmental relationships and the ability to work with all levels of the organization
• Ability to build relationships and influence others
• Excellent speaking-listening-writing skills
• Aptitude for working independently, with excellent problem solving skills