Job Description

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

The responsibilities & the impact YOU will have:

• Customer service to Medical Devices countries in EMEA region
• Primarily handling of returns, credits and debits for external and internal customers but can extend to responsibilities across customer service orders, returns and financial transactions
• Professional written and verbal communication with customers, internal functions (in country customer service, supply chain, commercial, sales, finance, etc..) and external providers (distribution centers and transport providers)
• Timely and accurate handling of cases to process returns, credits and debits in a highly compliance and regulatory driven environment
• Good understanding of systems and processes to manage multiple tasks through (Salesforce.com, JDE) with a high attention to detail

Qualifications

• At least 1 year of customer service experience
• Knowledge of customer service and office management systems and procedures
• Excellent time management skills and ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills in German & English
• Strong organizational and planning skills
• Proficient in MS Office
• Experience with ERP Systems, ideally JDE or SAP
• Medical Device sector knowledge is an advantage

This is what awaits YOU at J&J:

• An opportunity to be part of a global market leader.
• A dynamic and inspiring working environment.
• Many opportunities to work on challenging projects and assignments.
• Possibilities for further personal as well as professional development.
• Many employees benefits:
• 5 weeks of vacation, home office, flexible working hours, sick days
• Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card
• Contribution for: Prague public transportation, language study, illness leave, pension contribution
• Refreshment in the workplace, company gym, free sports activities, corporate events