Turkish AskHR Representative 

 Are you interested in developing a career in HR? Are you a fluent Turkish & English speaker with an interest in supporting the MEACAT (Middle East, Africa, Central Asia & Turkey) region, right from our office here in beautiful Prague? Do you want to work in a multinational and multicultural company that offers you interesting career growth and development? 

Join Medtronic as an HR Shared Service Center Representative and become a part of a company that improves people's lives. 

Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us, and be part of our commitment to the health of others. 

Main responsibilities include: 

• Provides customers with accurate, consistent and timely responses to their questions, and issues regarding HR transactional and technology needs 
• Develops an in-depth understanding of the customer’s needs and engages with customers to ensure quality of response 
• Contact person for employees on a wide range of questions related to Medtronic global, regional and country HR policies and procedures and benefits, including social legislation and employment terms and conditions, HR systems and programs 
• Prepares letters, contracts, correspondence, forms and other HR related documents 
• Works with the HR Service Center team to highlight and identifies deviations and seeks for structured improvements of the processes/tasks performed in the HR Shared Service Center 

May include the following and other duties:

• Provides centralized human resource administration and support across a variety of processes and programs including Global Rewards, Global Talent & Leadership Development, Global HR Operations and Employee Relations.
• Collaborates across the Human Resources function to establish operational standards and procedures that are leveraged to respond to employee and manager questions, ensures transactions are processed accurately and human resource programs and processes are administered effectively and efficiently.

MUST HAVES  

• Fluent (verbally and in writing) in Turkish & English
• Experience in a front office facing Customer Service/Shared Service environment and/ or administrative job required 
• Bachelor or Associates Degree in addition to one year of customer service related experience OR High School diploma or equivalent with 2 or more years of customer service experience 

 NICE TO HAVES 

• 1 to 3 years of experience working in Human Resources, Customer Service, Administration sectors
• Fluency in Arabic would be a nice to have
• Knowledge of any other language would be beneficial 
• Interested to further develop within an international HR Shared Service/Shared Service environment 
• Experience working with SAP, Taleo and/or any other ERP systems and HR IS 

 OTHER SKILLS 

• Rigorous, precise, curious, follow-up capabilities with strong problem solving skills 
• Highly flexible, able to handle multiple tasks and priorities 
• Strong technical aptitude, exposure to IS systems 
• Attention to detail and methodical approach required 
• Excellent written and verbal communication skills 

 We Offer 

Alongside a competitive salary, Medtronic also offer clear routes to progression, a great work environment and amazing benefits which include: 

• 25 holiday days 
• Meal vouchers 
• 4 sick days 
• Competitive amount of benefits café points 
• Supplementary pension insurance 
• Group life insurance