German Customer Care Operations - Senior Process Associate 

Romania-Bucuresti

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

Responsibilities

• Customer service skill set, someone who can interact and talk to Genpact customers over the phone and email and instruct them to update software versions over the air and get customer acknowledgement form
• Work with cross functional teams to locate customer deployed medical devices
• Coordinate with Customers, Genpact project team, Field Engineers to set up customer visit appointments, changes in appointment and coordinate for successful field visit
• Document all customer interaction in a defined format approved by customer
• Support in documenting evidence from Customer/Validated service delivery systems (SFDC, eOM, eDHR, Siebel CRM etc.) in regulatory defined customer consignee list and document closure, document justification and upload supportive evidence in QMS Data retention tool My workshop
• Support to Track/Monitor software upgrade completion

Minimum qualifications

• Bachelor’s Degree or equivalent
• Excellent knowledge of Microsoft Excel
• Logical reasoning and critical thinking
• Excellent customer service
• Communication skills
• Excellent verbal skills in German
• Good written skills in English

Preferred qualifications

• Working knowledge of Healthcare system
• Intermediate Smartsheet knowledge
• Working experience in Med-tech org /Customer Service environment 

What can we offer? 

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.