German OTC Collections and Cash application - Senior Process Associate - Remote 

Romania, Bucuresti

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

General Responsibilities

•    Booking of Incoming Payments and allocating them to the invoices received

•    Investigating and identifying details of the amounts received

•    Debt collections 

•    Ensure timely contacts with clients via email/phone/fax for collection purposes

•    Reporting periodical/on the spot regarding the activity process indicators 

•    Maintaining customer master data (new customer set up/ changes, etc.)

•    Ensure order analysis and release in accordance with client’s requirements and cut off hours

•    Perform customer account reconciliation

•    Follow up on accounts and on disputed items

•    Support ad hoc requests from Business group and local units

•    Provide required monthly reports 

•    Assist Assistant Manager to prepare and submit reports to the customer as applicable 

•    SOP (Standard Operating Procedures) creation and updating

•    Deliver the required data for audit purposes

•   Making the accounting process controls established through the internal policies (SOX (SARBANES OXLEY))

•    Provide support to Assistant Manager for credit control activities as required

•    Ensure Key Metric’s are met, and service is delivered to end users as expected

•    Daily usage of client’s tools for the assigned activities

Minimum qualifications 

•    Communicative level of English & German C1

•    Proficient knowledge of computers, the Internet and office automation.

•    High School Degree (University graduate or Economic studies are an advantage).

•    Relevant domain experience.

What can we offer? 

•    Attractive salary;

•    Stable job offers - employment contract

•    Work in a multicultural and diverse environment with employees from over 30 countries

•    Genpact supports professional trainings and great career development opportunities

•    Free access to our award-winning learning platform 

• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.