Multilingual Accounts Receivable Collections – Senior Process Associate- Remote

București

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. 

We are inviting applications for the role of Accounts Receivable Collections – Senior Process Associate – Spanish - Remote RO

General responsibilities 

• Booking of Incoming Payments:  
• Bank statements, Remittance advices 
• Processing the credit notes:  
• Cashing in the amounts and allocating them to the invoices receive 
• Investigating and identifying details for the amounts received 
• Refund the CN based on the credit policy rule and customer sign off 
• Coordinating query resolution/dispute management: 
• Telephonic and written communication with the customers 
• Telephonic and written communication with the rest of the departments 
• Provide to AR team manager or customer several reports on the AR activity based on the request 
• Attend weekly cash calls with process owners where is applicable 
• Coordinating query resolution/dispute management: 
• Country specific knowledge of taxation (VAT and CIT) & accounting rules applicable particularly for country-to-country transition 
• Deliver the required data for audit purposes 
• Ensure critical metrics are met and service is delivered to end users as expected 
• Ensure timely contacts with clients via email/phone/fax for collection purposes 
• Follow up on accounts and on disputed items 
• Find opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader 
• Issuing, checking and sending dunning letters/Collection letters 
• Maintaining customer master data (new customer set up/ changes, etc) 
• Making the accounting process controls established through the internal policies (SOX) 
• Perform customer account reconciliation/ bank reconciliation 
• Provide copies of invoices/credit notes to the customer when requested 
• Provide required monthly reports 
• Provide support to AR Team Leader and Regional AR Analyst for credit control activities as the need arises 
• Putting in place a control system in order to proactively prevent errors from happening 
• Reporting periodical/on the spot regarding the activity process indicators 
• Raise any disputes in max 24 hours since they reach to the inbox (personal or shared) 
• SOP creation and updating 
• Support ad hoc requests from Business groups and local units. 

Minimum qualifications  

• Accounting knowledge – basic level (would be a plus); 
• SAP knowledge (represents an advantage); 
• Fluent in Spanish, German or Polish

Preferred qualifications  

• University student/ graduate (Economic studies - may be an advantage) 

What can we offer 

• Attractive salary; 
• Stable job offers - employment contract 
• Work in a multicultural and diverse environment with employees from over 30 countries 
• Genpact supports professional trainings and great career development opportunities 
• Free access to our award-winning learning platform  
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.