About Atos

Atos is a global leader in digital transformation with 111,000 employees and annual revenue of c. € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

What are we looking for?

Process Specific:

• Discuss, agree and document Capacity Management monitoring thresholds with technical experts.
• Oversee the design, implementation and maintenance of the Capacity Management Information System (CMIS).
• Review capacity and utilization of IT infrastructure and services.
• Investigate capacity/performance-related problems.
• Review Forward Schedule of Change, attend Change Advisory Board meetings and work with technical experts to assess changes for their impact on capacity and performance.
• Produce and review Capacity Management proposals for potential new customers.
• Assist Technical Experts in Service Modeling activities.
• Consolidate service capacity models into capacity plan.
• Produce IT service component requirement forecasts  trending of component utilization to forecast growth.
• Attend regular meetings with the customer to establish future business demand.
•  Produce and maintain the Customer IT Capacity Plan(s).
• Review of the regular Capacity Management reports.
• Accountable to support the factory to ensure that IT service capacity processes and tools are in place to deliver capacity that is matched to current and future business demand.
• Contributes to the design, structure and content of the CMIS. 
• Responsible for ensuring that the capacity and current utilization of IT infrastructure and services is understood and documented by the factory/service owner and assist them in ensuring they are operating at optimal levels.
• Responsible for ensuring that appropriate monitoring and threshold levels are in place and if not, are implemented by the appropriate teams.
• Responsible for ensuring that interfaces and controls exist for processes that interact with Capacity Management: e.g. Availability, Change, Service Level.
• Responsible for ensuring that IT Capacity Plans are produced and maintained in alignment with the budgetary cycle of Atos and its customers.
• Responsible for production and participation in Customer presentation of regular Capacity Management reports.
• Contributes to the selection, design, implementation and improvement of the  Capacity Management toolset to improve the efficiency and effectiveness of the process.
• Liaison with the Factory to ensure Capacity Plans get created on time.
•  Ensure that capacity reports (e.g. utilization, trending, etc.) are delivered.
• Coordination with suppliers, contractors, 3rd parties, etc. to ensure the correct capacity is delivered at the right time at the right cost. May participate in underpinning contract negotiations.
• Conduct Post Resolution Review of corrective actions associated with capacity problems.
• Ensure that Capacity Management KPIs are reported and their targets met.
• Take escalations from PSM and handle them accordingly

Key skills

The Capacity Manager has the following key-skills :

• Builds long-term relationships with internal colleagues. 
• Broadly skilled in information and communications technology.
• Excellent English and German communication skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations.
• Ability to work independently and take decisions where necessary.
• Successful delivery against commitments and deadlines.
• Promotes and supports standardization and continuous improvement.

Experience/Knowledge Essential:

• Detailed knowledge of the theory and operation aspects of their process.
• ITIL Operational experience in the Capacity Management process.l.
• Competent with Microsoft Office, Microsoft Excel, Microsoft Word.
• Relevant industry knowledge and technical Skills.

What we offer:

• Training and certifications: On-going In-depth training with current and emerging products and technologies;
• Flexible benefits:  Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
• Extra vacation days;

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.