Job Summary

The Shared Service Center located in Bucharest is part of the Avantor ABS network alongside Pune, Mauritius and Coimbatore. The office in Romania was opened in 2018 and more than 100 colleagues are providing process services for some of the European structures of Avantor. Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.

We currently have an exciting opportunity for a Customer Service Responsible with French to join us. You will take responsibility for supporting our customers, and we are offering this role on a Full Time permanent basis

You will work Monday to Friday, 09:00 to 17:00 , this can be flexible. You will be on a hybrid working arrangement, working flexibly between the home and office.

What you’ll do on a typical day:

• Monitor Daily operation of CS team and solve problems
• Support to set up SOP to meet the spirit of SPEED and ACCURACY
• Check the material validity and price effectiveness in SAP
• Enter valid orders to initiate product shipment
• Working with supply chain to make sure goods arrival to meet customer’s required delivery date
• Contact with customer to make sure the valid certificates for chemical goods or DGs
• Manage orders to ensure complete and on time delivery
• Create on time invoices upon delivery or completion of installation
• Manage returned and defective products to Logistic Centers and provide credits to customers
• Contribute to continuous quality improvements to ensure business compliance
• Take ownership of customers’ issues and resolutions
• Ensures highest level of customer satisfaction (internal and external)

What you’ll need to be successful at Avantor:

• Bachelor’s degree, with 2 -3 years of customer service relevant experience will be a plus
• International trade / logistics major or related experiences will be a plus
• Good interpersonal and communication skills
• Ability to work successfully in a team environment
• Good customer service, analytical and problem-solving skills
• Knowledge of SAP and Microsoft Office applications
• Self-motivated and demonstrates initiative and result oriented
• Must be able to communicate in French C1 & English B2 (Verbal and Written)

What we can offer you:

• Meal Tickets.
• 24+ days of Holiday (based on length of service).
• Celebrate you Birthday with a day off – in your month birthdate
• Flexible Benefit platform.
• Private Medical Subscription.
• Employee Assistance Program
• Flexible working schedule and remote working option.
• Fully committed management in solving situations
• Opportunity to work in a dynamic environment
• Career opportunities based on performance and potential.
• International environment where you can learn from multiple cultures working in the same office.