Portuguese Collections Consultant - Process Associate - Hybrid 

Bucharest

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. 

Responsibilities 

• The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.  
• Booking of Incoming Payments: - Bank Statement; - Remittance advices.  
• Review customer complaints and update customer records if required
• Documenting customer interactions & providing information to customers
• Coordinating the chase activity, query resolution/dispute management: - Verbal & Written Communication with client; - Verbal & Written Communication with related departments.  
• Managing dunning letters/collection letters: - Issuing, checking and sending dunning letters/Collection letters  
• Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures  
• Escalating of all unsolved/unclear issues to the team leader 

Minimum qualifications 

•    Bachelor’s degree

•    Relevant experience in Order Management or Cash application 

•    Strong Communication Skills (verbal and written) 

Preferred qualifications  

•    Good level of Portuguese (C1) and English (B2)

•    Good customer handling skills 

•    High Energy level 

•    Good interpersonal skills that can lead multiple responsibilities simultaneously 

•    Good influencing skills and interpersonal, analytical skills and attention to detail 

•    Good team commitment and results delivery orientation 

•    Good experience in Order to Cash end to end processes 

•    Good understanding of the MS Office suite

What can we offer? 

•    Attractive salary

•    Stable job offer – employment contract

•    Various trainings (initiating, soft skills)

•    Possibility of development

•    Benefits (Insurance, meal tickets, additional vacation days)

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.