Your tasks:

• Telephone and written handling of various concerns from the automotive sector (including authorized dealers / workshops)
• Finding solutions and mediation using process documentation, client systems and databases
• Processing of the administrative issues taking into account the specifications and guidelines of the client
• Development of customer solutions and action plans in teamwork
• Contact person of the client
• Further development of solution approaches based on frequent customer concerns in cooperation with the client to optimize series production and repair manuals
• Independent work in the assigned area of ​​responsibility

What we offer you:

• A fixed monthly salary 
• capital accumulation benefits
• An inexpensive company ticket for easy arrival and departure
• Attractive employee discounts and regular team events
• A very good working atmosphere and the social benefits of a large corporation

You bring this with you:

• You like to communicate and have fluent German skills
• You love customer service, have a pronounced service orientation and enjoy dealing with customers
• Flexibility is not a foreign word for you, neither in terms of working hours nor in relation to the job
• Predictability and reliability are some of your positive characteristics