Responsibilities:

• Respond to customer queries through calls & emails
• Maintain tickets/ cases (logs) for each conversation. Ensure proper documentation & follow-up
• Ensure timely and accurate service delivery & adherence to agreed performance levels (SLA's, customer satisfaction etc)
• Stay up to date on client and process updates
• Adhere to customer service routines & attendance policies
• Provide excellent employee support through calls & emails

Requirements:

• Minimum of high school degree
• 1-2 years contact center experience would be preferred
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Proficient in computer usage and Basic knowledge on MS Office (MS-Excel, MS-Word etc)