French Back Office Representative  

Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

• Being part of the processing team on insurance policies for a French client;
• Receiving and assessing claims according to defined procedures routines (mainly back office activities, but possibility to take incoming calls from clients in front office, upon business need);
• Receiving and logging all emails / web / phone calls and ensuring proper documentation;
• Verifying documentation and customer information in data capture tools and when needed, transferring claim tickets to responsible party for resolution;
• Following Reminder procedure to ensure claim assessment;
• Managing claims tickets assigned in expected SLA;
• Managing procedures in defined timelines.

Qualifications

• Skills that make your work successful:
• Fluent in French (B1/B2) and at least Upper Intermediate English;
• Ready to work back office 80 per cent and 20 per cent in contact center when needed;
• Insurance background is a plus;
• BPO background is a plus;
• Customer Interaction Handling;
• Problem Solving Escalation Management;
• Data Quality;
• Operational Excellence;
• Service Level Agreement handling;
• Attitude to work according to defined procedures routines, escalating any discrepancy or missing instruction.

How we truly care:

• Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.
• Travel virtually around the globe, working in a diverse and multicultural environment.
• Benefit from health insurance and support from a mental health therapist, to keep your life balanced.
• Have fun while working, participating in internal company events, sports activities and community initiatives.
• Save money doing the things you love, having access to different discounts on products and services.
• If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.
• Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.