Your key responsibilities will be:

• Providing first level support for software and hardware incidents and service requests via multiple channels (eg by telephone, email, chat, self service portal, ticketing application, etc.)
• Giving your best to represent the End Users' needs and issues, escalate situations as required.
• Keeping them informed on the status of their request and guiding for their best satisfaction and productivity.

Qualifications:

You are fluent in German and English and you bring at least 1 year of broad-ranging experience in a customer facing environment. Preferably you have an ITIL v3 Foundation Course certificate.

Furthermore, you bring the following skills and competencies:
 

• You have excellent troubleshooting, task prioritizing and problem solving skills
• You have outstanding customer service, communication and interpersonal skills
• You are highly accountable, agile, and results oriented.
• Preferably you have experience with Apple and Microsoft operating systems and devices, Google suite, Microsoft Office products, SAP, Sharepoint, corporate wired / wireless networks and video conferencing systems and at least one ticket tool (eg HP Service Manager, ServiceNow)

Why should you join us:

• Competitive salary & benefit package
• Home office opportunity
• Free language courses, wide range of training & learning opportunities
• Long-term career opportunities
• Great, people-focused company culture