About Us:

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions provider. We have been partnering with the world’s largest businesses in their transformation journey’s for the last fifty years. TCS Hungary is an employer that gives you access to different worlds, cultures, tasks, business areas and people. It is a colorful place where you can experience various challenges that help you progress as a professional and as a human being.

At TCS, you can try yourself in various professional areas and become a multifunctional expert. Given the stability and the continuous growthof the company,it is only up to you how tall you grow with the help of internal training, rotation and promotion opportunities.

Roles and Responsibilities

• Provision of Level 1 support: Provision of information based on relevant product documentation, training materials and Quality System Documents (QSDs), FAQ data bases, SPC’s (Summary of Product Characteristics), package leaflets and material provided by the client
• Assists in training of other client dedicated Customer Response Executives Comparison of available source data with data entered in database, consistency check and completeness of data given in the different database fields of the AE
• Receive inbound calls, e-mails or report forms from current and potential customers, e.g. veterinarians, pharmacists, animal owners’ etc.as well as client’s personnel concerning medical inquiries, medical complaints, adverse events, product technical complaints, product return/refund or compensation
• Place outbound follow-up calls when required
• Answer questions about the product details, correct use of the product, authorized indication, expiry date, and provide medical information for the customers as provided for in the product documentation and training materials.
• Prepare and send/provide standard responses to costumers following their medical complaints or product technical complaints
• Assist customers with any issues with regard to the defined products and document any adverse event reported
• Meet Quality Assurance Requirements and other key performance metrics
• Operates the respective client Customer Relationship Management system in order to obtain animal, costumer and product information and perform other necessary functions on the system in accordance with policies and regulations

Required:

• Should be a confident person and be willing to take calls
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Must possess and be able to demonstrate strong influencing and closing skills
• Fluent Dutch and English language